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| PCupgrader.com provides our customers with our guarantee that if for any reason you are unhappy with the products that you have ordered we will offer an exchange or give you a refund, provided that they are returned to us in the original condition and packaging, unopened and with all seals/shrink-wrap and labels intact and within our returns period. |
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| Our returns period is 7 days from the invoice date, and any returned items must be received by us within this time. |
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Return procedure
- Please download our returns form here
- Ensure you indicate which item you are returning and state whether you would like an exchange (with/without advice) or refund. Please also indicate the reason for the refund/replacement and then email, fax (+44 (0)871 231 1913) or post to our customer services department.
- Once your form has been received, you will be contacted regarding the process of your return.
- Should your return be accepted please ensure that the Returns (RMA) number is visible on the outer transit packaging.
- We recommend that you use the Royal Mail recorded delivery service or similar, in the event that a product is lost in the post so it is trackable, if your product is not received by Upgrade a refund/replacement cannot be issued.
- Replacements are only issued once the returned product has been received unless you wish to place a separate order and have a refund for the original product.
- Refunds will be credited back to the card used to pay for the original order and can take up to 3-4 working days to transfer onto your account.
- Please note the refund may not include delivery costs depending on why the product is being returned and you may also be subject to a 15% restocking fee.
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Return of Faulty Goods
Eligibility must be established prior to returning products to us by contacting our customer service team at customerservices@upgrade.co.uk who can discuss the issue with you. Please have your invoice number and order number to hand. A return request form will be sent which must be completed (signed and returned) prior to any return authorisation.
Please keep all the warranty information that accompanies your purchase as it’s likely this will be needed if a fault is verified. Please contact the manufacturer directly in the first instance of your product being faulty, as this may speed up the process of your return and as a convenience for you we have produced a manufacturer support list for all our principle vendors. |
How to return items damaged in transit
Please either refuse the delivery, or if accepted ensure the goods remain sealed and contact our customer services to obtain a returns (RMA) number within 24 hours of receipt.
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Further information
If you would like further information on our returns policy please contact our Customer Services Team by e-mail at customerservices@upgrade.co.uk
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